Play Safe · Stay in Control

Responsible Gaming
on Kikya

Kikya is built for entertainment — not as a way to make money or escape problems. We want every player on our platform to enjoy the experience safely, with full control over how much time and money they spend. This page explains the tools we provide and how to use them.

18+
Minimum age to play on Kikya
24/7
Support available for all members
৳200
Minimum deposit — stay in control
5+
Responsible gaming tools available

Tools to Keep You In Control

Kikya gives every member access to these responsible gaming tools — free, instant, and always available from your account settings.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your Kikya account. Limits take effect immediately when you reduce them. Increases require a 24-hour cooling-off period before they apply — giving you time to reconsider.

Session Time Reminders

Set a reminder to alert you after a chosen period of continuous play — 30 minutes, 1 hour, or longer. When the reminder fires, you'll see a clear on-screen notification showing how long you've been playing and your net activity for the session.

Cooling-Off Period

Take a short break from the platform without fully closing your account. Cooling-off periods are available from 24 hours up to 6 weeks. During this time, you cannot log in or place bets. Your account and balance are preserved for when you return.

Self-Exclusion

If you feel your gambling is getting out of hand, self-exclusion lets you block access to your Kikya account for a minimum of 6 months, up to 5 years or permanently. Once activated, self-exclusion cannot be reversed during the chosen period. Contact [email protected] to request self-exclusion at any time.

Loss Limits

Cap the total amount you can lose in a given period — daily, weekly, or monthly. Once your loss limit is reached, you will not be able to place further bets until the period resets. This tool is one of the most effective ways to keep your gambling within a budget you are comfortable with.

Activity Statements

Request a full statement of your betting activity, deposits, withdrawals, and net results for any period. Seeing the real numbers in black and white is one of the most honest ways to assess whether your gambling habits are staying within healthy boundaries.

Kikya is committed to responsible gaming. All tools described on this page are available free of charge to every registered member. If you are concerned about your gambling, contact our support team at [email protected] — we are here 24/7.

01 What Is Responsible Gaming

Responsible gaming means enjoying betting and casino games as a form of entertainment — within limits that you set, with money you can afford to lose, and without letting it affect other areas of your life. At Kikya, we believe that gambling should always be a choice, never a compulsion.

The Kikya platform is designed to be fun. Our games — from Volleyball and EVO Live to Dragon Fortune and Golden Leopard — are built for entertainment. But we also know that for a small number of players, gambling can become a problem. That is why responsible gaming is not just a policy at Kikya — it is built into the platform itself.

Responsible gaming on Kikya means three things: knowing your limits before you start, using the tools available to enforce those limits, and reaching out for help if things start to feel out of control. This page covers all three in detail.

Remember: Gambling outcomes are determined by chance. No strategy, system, or pattern of play can guarantee a win. Never bet money you cannot afford to lose, and never chase losses.

02 Signs of Problem Gambling

Problem gambling does not always look the same for everyone. It can develop gradually, and many people do not realise there is an issue until it has already affected their finances, relationships, or mental health. Here are some of the most common warning signs to watch for in yourself or someone you know:

  • Spending more money on gambling than you originally planned, regularly.
  • Chasing losses — placing more bets to try to win back money you have already lost.
  • Feeling anxious, irritable, or restless when you are not gambling.
  • Lying to family or friends about how much time or money you spend on gambling.
  • Borrowing money or selling possessions to fund gambling activity.
  • Neglecting work, studies, family responsibilities, or personal health because of gambling.
  • Using gambling as a way to escape stress, depression, or other emotional difficulties.
  • Feeling unable to stop or reduce your gambling even when you want to.
  • Continuing to gamble despite repeated negative consequences.

If any of these signs feel familiar, it does not mean you are a bad person — it means you may need some support. Kikya's responsible gaming tools are here to help, and our support team is available around the clock.

Important: If you recognise multiple signs from the list above, we strongly encourage you to use Kikya's self-exclusion tool or contact our support team immediately. Taking action early makes a real difference.

03 Self-Assessment Checklist

Answer these questions honestly. If you answer "yes" to three or more, it may be worth taking a break and speaking to someone about your gambling habits.

Answer honestly — this is for your benefit only.

1

Have you ever spent more money gambling than you intended to in a single session?

2

Have you ever borrowed money or sold something to get funds for gambling?

3

Do you find yourself thinking about gambling when you are doing other things?

4

Have you tried to cut back on gambling but found it difficult or impossible?

5

Has gambling caused arguments or tension with family members or friends?

6

Do you gamble to escape from problems, stress, or negative feelings?

7

After losing, do you feel a strong urge to return and win your money back?

8

Have you ever hidden your gambling activity from people close to you?

If you answered yes to three or more questions, we recommend using Kikya's cooling-off or self-exclusion tools, and reaching out to our support team. There is no shame in asking for help — it is the responsible thing to do.

04 How to Set Your Limits on Kikya

Setting responsible gaming limits on Kikya takes less than two minutes. Here is how to do it step by step:

1
Log in to your Kikya account

Go to kikya.net and log in using your registered mobile number and password.

2
Open Account Settings

Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.

3
Navigate to Responsible Gaming

Select the "Responsible Gaming" tab. You will see all available limit tools listed clearly.

4
Choose your limit type and amount

Select deposit limit, loss limit, or session time reminder. Enter your preferred amount or duration and confirm.

5
Confirm — limits apply immediately

Reductions take effect right away. Increases require a 24-hour review period before they become active.

Tip: Set your limits before you start playing, not during a session. It is much easier to make a clear-headed decision about your budget when you are not in the middle of a game.

05 Self-Exclusion — A Serious Tool for Serious Situations

Self-exclusion is the strongest responsible gaming tool available on Kikya. When you activate self-exclusion, your account is locked and you cannot log in, deposit, or place bets for the duration you choose. Available periods are 6 months, 1 year, 2 years, 5 years, or permanent exclusion.

Self-exclusion is irreversible during the chosen period. This is intentional — it is designed to give you a genuine break from gambling without the temptation to reverse the decision in a moment of weakness. Once the period ends, you must actively contact Kikya to reactivate your account, and a 24-hour cooling-off period applies before access is restored.

  • To request self-exclusion, contact our support team via live chat or email at [email protected].
  • Self-exclusion requests are processed within 24 hours of receipt.
  • Any pending withdrawals at the time of exclusion will be processed normally.
  • Kikya will not send marketing communications to self-excluded members during the exclusion period.
  • If you attempt to register a new account during a self-exclusion period, it will be closed and any deposits returned.

Please note: Self-exclusion on Kikya applies only to the Kikya platform. If you are concerned about gambling across multiple platforms, we encourage you to seek broader support from a professional counselling service.

06 Protecting Minors

Kikya is strictly an 18+ platform. We take the protection of minors extremely seriously. Age verification is required during registration and may be requested again at any point during the account lifecycle. Any account found to belong to a person under 18 will be immediately closed and all funds returned.

If you share a device with younger family members, we strongly recommend taking the following steps to prevent underage access to the Kikya platform:

  • Never save your Kikya login credentials in a shared browser or device.
  • Always log out of your Kikya account when you finish a session on a shared device.
  • Use device-level parental controls to restrict access to gambling websites on shared devices.
  • Keep your Kikya account password private and do not share it with anyone, including family members.
  • If you suspect a minor has accessed your account, contact [email protected] immediately.

07 Tips for Safe and Enjoyable Play

Responsible gaming is not about playing less — it is about playing smarter. Here are some practical habits that help keep gambling fun and under control:

  • Set a budget before you play — decide how much you are comfortable spending before you open the app or website, and stick to it.
  • Treat losses as the cost of entertainment — just like a cinema ticket or a meal out, money spent on gambling is the price of the experience, not an investment.
  • Never chase losses — if you have hit your budget for the day, stop. Chasing losses almost always makes things worse.
  • Take regular breaks — step away from the screen every hour. Use Kikya's session reminder tool to prompt you automatically.
  • Do not gamble when emotional — avoid playing when you are stressed, upset, tired, or under the influence of alcohol. These states impair judgment and lead to poor decisions.
  • Balance gambling with other activities — make sure gambling is one of many leisure activities in your life, not the main one.
  • Keep track of time and money — use Kikya's activity statement feature to review your actual spending and time on the platform regularly.

08 Get Support

If you are struggling with your gambling habits, you do not have to deal with it alone. Kikya's support team is available 24 hours a day, 7 days a week, and can help you activate any responsible gaming tool on your account immediately.

Reaching out is not a sign of weakness — it is the most responsible thing you can do. Our support team handles all responsible gaming requests with complete confidentiality and without judgment.

  • Email: [email protected] — for self-exclusion requests, limit changes, and general responsible gaming queries.
  • Live Chat: Available 24/7 directly on the Kikya platform — the fastest way to activate any responsible gaming tool.
  • FAQ: Visit our FAQ page for answers to common responsible gaming questions.

Kikya cares about the wellbeing of every member on our platform. If something does not feel right about your gambling, please reach out. We would rather help you take a break than see you continue in a way that causes harm.

Responsible Gaming Tools at a Glance

Every tool is available in your account settings — no forms, no waiting, no hassle.

01
Instant

Deposit Limit

Cap your daily, weekly, or monthly deposits. Reductions apply immediately. Increases need 24 hours.

02
Instant

Loss Limit

Set a maximum loss per day, week, or month. Betting stops automatically when the limit is reached.

03
Flexible

Cooling-Off

Take a break from 24 hours to 6 weeks. Your account and balance are preserved throughout.

04
Permanent Option

Self-Exclusion

Block access for 6 months to permanently. Irreversible during the chosen period for your protection.

Play Smart, Play Safe

Enjoy Kikya — On Your Own Terms

Register today and set your responsible gaming limits from day one. Kikya gives you the tools to keep gambling fun, fair, and fully under your control.

18+ only. Gambling involves risk. Please play responsibly. Full terms apply.